Terms and Conditions

1. Operator and acceptance

HomeGroupBuy is operated by PFE Technologies Pte Ltd (UEN 197800448W) (“HomeGroupBuy”, “we”, “us” or “our”). These Terms apply when you create an account, request an estate, join a campaign or use a benefit offered through HomeGroupBuy.

Creating an account through our sign-in provider, Clerk, does not by itself make you a verified group-buy member. You accept these Terms when you submit a home to a campaign. If you do not agree, do not submit a membership request.

2. Eligibility and household representation

• You must be at least 18 years old.
• You must be a homeowner, co-owner, confirmed buyer or other person authorised to represent an eligible residential unit.
• Only one verified membership per household is counted in each estate campaign.
• Your information must be accurate, current and submitted for your own household.

3. Registration and verification

Every join request starts as pending. We may verify the estate, postal code, unit, account details and whether the home is already registered before accepting or rejecting it. Pending or rejected requests do not become active estate memberships.

A homeowner may request that we assess a new estate, but only HomeGroupBuy can create, publish or open a campaign. A request does not guarantee that a campaign or any particular offer will launch.

4. Campaigns and availability

• HomeGroupBuy is preparing its first public campaigns. General launch information does not guarantee that a campaign, brand or offer will become available.
• Each live campaign will state its eligible homes, important dates, participating suppliers and any campaign-specific conditions before accepting a purchase.
• Joining or requesting an estate is free and does not require you to buy anything. Registration does not reserve stock, pricing or access to an unconfirmed offer.
• Participating suppliers remain responsible for the products, services, warranties and fulfilment obligations identified in their confirmed offers.

5. Offers and purchases

Launch announcements, brand descriptions and examples of possible categories are general information only. They are not an offer for sale and do not promise a price, saving, product, service, quantity or launch date.

A live offer will identify the supplier, included products or services, price or credit basis, eligibility, validity, fulfilment, warranty, cancellation and refund conditions. Those offer-specific terms form part of these Terms and prevail for that offer if there is a conflict. Nothing in these Terms limits rights that cannot lawfully be excluded under Singapore consumer law.

6. Adjustments, cancellations and benefits

Cancelled, refunded, reversed, fraudulent or ineligible transactions do not qualify for benefits. We may correct membership, transaction or benefit records when their underlying information is corrected, withdrawn, rejected or reversed. We will not knowingly honour a benefit that was issued because of a system or data error, but will explain material corrections affecting a member on request.

7. Communications

We may send service communications needed to operate your account, verify your home, administer a campaign, fulfil a purchase or address safety, security and legal issues. Marketing messages are optional and require a separate choice. You may opt out of marketing without losing essential account or campaign communications.

8. Acceptable use

You must not:

• submit false, misleading or unauthorised household information;
• create duplicate memberships or manipulate registrations, benefits or offers;
• transfer, resell or commercially exploit a household benefit unless permitted;
• interfere with the service, another member or a participating brand; or
• use HomeGroupBuy for unlawful, abusive or fraudulent activity.

9. Suspension, withdrawal and closure

We may suspend, reject or withdraw a membership where eligibility cannot be verified, these Terms are breached, a campaign closes, or action is reasonably needed to protect members, brands or the service. You may ask to withdraw your membership. A withdrawn, rejected or revoked household is no longer an active estate membership, and unearned or unused benefits may be cancelled subject to applicable offer terms and law.

10. Service availability and liability

We aim to keep HomeGroupBuy accurate and available but do not guarantee uninterrupted operation. To the extent permitted by law, we are not responsible for indirect or consequential loss caused solely by service interruption, third-party systems or information outside our reasonable control. Participating suppliers remain responsible for their own products, services, warranties and fulfilment obligations.

11. Privacy

Our Privacy Notice explains how we collect, use, disclose, protect and retain personal data, including estate and unit details used for membership verification.

12. Changes, governing law and contact

We may update these Terms prospectively. The current version and effective date will appear on this page, and we will seek renewed acceptance where a material change requires it. These Terms are governed by Singapore law.